FAQ

Everything people ask
before they book the call.

Answers to the questions we get most, grouped by topic. It's the same thing you'd hear on a call, just written down first.

Working with us

How a project starts, how long it takes and what happens once it's live.

Book a call and tell us what you're building and who it's for. You'll leave with a recommendation and a fixed price, and nothing starts until you say so.
A website or a brand is a one-off project, so it's priced like one. You get a fixed number before we start, you own what we make, and you only pay monthly if you choose a care plan afterwards.
Landing pages go live in 5 to 10 business days. Standard website builds take 3 to 5 weeks and ecommerce stores 4 to 8, depending on the size of the catalog and how much content is ready. Branding projects are scheduled on the call.
You own everything outright. If you'd rather not look after it yourself, a care plan covers hosting, updates, performance and ongoing improvements.
Yes. We design brand identities and guidelines, run competitor research and build the websites that carry them. Most clients get the best result doing both with us, but either works on its own.
We structure every page and write copy around your offer. If you already work with a copywriter, we build to their draft instead.
Yes. Sometimes it needs a redesign and sometimes it needs a few pages fixed and sped up. We'll tell you which on the call, and we keep the search rankings you've already earned either way.
Yes, all of it. The site, the code, the logo files and the guidelines are yours, and you can take them anywhere. The one exception is a free build through the Main Street Initiative, which we own while your Growth plan is active.
We'll take care of it. We'll help you pick one, register it in your business's name and connect it to your site, so you don't have to touch any of the technical setup. If you're on a care plan, we cover the renewals for as long as you're with us.

Pricing and care plans

What a project costs, what the care plans include and how billing works.

Landing pages and microsites start at $750, a standard website build at $2,000 and an ecommerce store at $5,000. Every project gets a fixed price before it starts.
Because no two businesses need exactly the same thing. The starting price covers the package as listed, and if your project needs more, you'll see the full number on the call before you commit.
Brand identity, guidelines and competitor research are quoted per project, because the scope depends on what you already have. You'll get a fixed price after the first call.
Care is $297 a month and covers hosting, uptime monitoring, security updates, content changes and a monthly report. Growth is $497 a month and adds ongoing SEO and AEO, two to three blog posts and Google Business Profile posts a week, a review funnel, landing pages, conversion testing and CRM integration. If we set up your domain, both plans cover the renewals.
Yes. Pay for a year up front and you get 3 months free on either plan. Care works out to $222.75 a month ($2,673 for the year) and Growth to $372.75 a month ($4,473 for the year).
No. Every site is handed over fully yours. A care plan is for when you'd rather we kept it fast, secure and improving than do it yourself.
Monthly plans can be cancelled any time. Annual plans are paid for the year up front, which is where the discount comes from.

Websites

Builds, redesigns, landing pages, stores, speed and search.

No. Every page is designed for your business before it's built, so the site fits what you sell rather than the other way round.
Next.js for custom sites, Framer or Squarespace when you want to edit visually and Shopify for stores.
Yes. Sites come with a CMS for your pages, services, team and posts, set up so a new page still looks designed. We'll show you how it works before handover.
Not if it's done properly. We map every URL that ranks today to its new home and redirect the rest, so the authority you've built carries over.
Most go live in 5 to 10 business days, once the offer, copy direction and assets are settled.
Yes. It can sit on a path like yoursite.com/offer or a subdomain, so the campaign keeps the trust and tracking you've already built.
We watch how real traffic behaves, test the changes most likely to lift conversions and roll the winners forward. Ongoing testing is part of the Growth care plan.
Shopify is our default, because it handles payments, tax and fulfillment better than anything built from scratch. When a brand needs something a theme can't do, we build a headless Next.js storefront with Shopify still running products and checkout.
Not if the move is mapped properly. Every product, collection and page URL is redirected to its new home, so search engines and customers land where they expect.
Yes. Improving a store that already sells is often the fastest return there is, and it rarely needs a full rebuild.
Not ourselves. We'll tell you exactly which images each page needs, at what size, so a photographer can shoot to a real spec.
Fast on the phones your customers actually use. We test against Core Web Vitals and keep images, scripts and fonts lean from the start.
The foundations are: clean structure, page titles, schema, speed and a sitemap. Ongoing SEO and AEO work, like new content and local search, is part of the Growth care plan.
Yes. Our builds integrate with whatever CRM you're currently using. If you don't have one, we'll give you access to the platform we use while you're with us. Forms can also book straight into your calendar and alert your team the moment a lead comes in.
Yes. Google Analytics, Meta and Google Ads conversions are set up and tested at launch, so you know exactly what your traffic and ad spend are doing.

Branding and research

Brand identities, guidelines and competitor research.

Yes, and it's the best way round. The identity is built knowing where it'll live, and the site is designed with the real brand rather than a placeholder.
Yes. Sometimes a business needs a full rebrand and sometimes its existing mark needs tidying up and a system around it. We'll tell you which on the call.
Every logo variation in vector and web formats, your color values for screen and print, the fonts or licenses you need and the guidelines that show how to use them.
Once other people are making things with your brand, like staff, freelancers or print shops, yes. Guidelines keep everything looking like it came from the same business.
Usually three to five of the businesses your customers compare you with: their websites, brands, pricing, reviews and search presence, ending in a short list of what to change first.
Yes. Plenty of businesses want the research first. If it leads to a brand or website project later, it becomes that project's starting point.

The Main Street Initiative

The free lead generation website for local service businesses, what's included and how it works.

Our offer for local service businesses. Join the Growth care plan and we build you a custom website for free, then manage your reviews, search, blog and Google Business Profile every month so it keeps bringing in work.
Owners of local service businesses who know being online matters but don't have the time to learn it all while running the business. If you're out on jobs most days and your website isn't bringing in enough work, this is for you. You'll know on the call whether your business qualifies.
A free, custom website, a review funnel for your Google reviews, SEO and AEO copy, two to three blog posts a week, Google Business Profile posts to match and CRM integration. We also handle hosting, security, updates and content changes, and send you a report each month.
Yes. The build is included when you join the Growth plan, so there's no project fee. In return, we own the site while your plan is active, and everything you're agreeing to is set out in writing before anything starts.
The Growth plan is $497 a month and the website is included free. Pay for the year up front and you get 3 months free: $4,473 for the year instead of $5,964, a saving of $1,491.
Very little. A call to start, a few questions about your services and the area you cover, and photos of your work if you have them. Once the site is live, we handle the rest and send you a report each month.
After a job, your customer gets a short text or email with a direct link to leave you a Google review. It takes them seconds, so far more of them actually do it, and every new review helps the next customer choose you.
SEO helps you show up in Google. AEO helps you show up when people ask AI assistants like ChatGPT who to hire. We write every page and article so both understand what you do and where you work.
No. We write and publish two to three a week for you, about the questions your customers already ask. You're always welcome to suggest topics or share what you're hearing on jobs.
Yes. We publish two to three keyword optimized posts a week to your Google Business Profile, matching your blog, so your profile stays active and shows up when local customers search for what you do.
No. Our builds integrate with whatever CRM you're currently using. If you don't have one, we'll give you access to the platform we use while you're with us.
We do, while your Growth plan is active. You can buy it out at any time and we'll transfer the site and its code to you. The buyout gets smaller the longer you stay: $2,000 in your first 6 months, $1,000 in months 7 to 12, $500 in months 13 to 24, and after 24 months it's yours for free.
We'll take care of it. We'll help you choose one, register it in your business's name and connect it to your new site. We cover the renewals for as long as you're with us, and if you ever leave, we'll move it into an account of your own.
Your two figures, and assumptions we picked to sit on the conservative side. We assume a credible site closes 2 to 5 percent more of the leads you already get, hold that for three years, then cut the whole figure by 40 percent. What you get is an estimate, and we work out your real number together on the call.
Thirty minutes. We check your business qualifies, look at what your current site is costing you and show you what the new one would do. You'll leave knowing exactly what you'd pay, whether or not you join.
Then don't. There's no second call where the real pitch happens. If your site is fine and the money belongs somewhere else, we'll tell you.

Still deciding

Ask us the one
that isn't on this page.

If your question isn't answered above, it usually depends on your business. Bring it to the call and we'll give you a straight answer.

No pressure. Just clarity.